Question 1

How does UPI AutoPay setup work for parents?

Accepted Answer

The school sends a one-time setup link via SMS or WhatsApp. The parent opens the link on their smartphone, selects their preferred UPI app (Google Pay, PhonePe, Paytm, etc.), and authorizes the mandate using their secure UPI PIN. From that point, fees are collected automatically on the due date.

Question 2

How long does the UPI AutoPay setup take?

Accepted Answer

The entire UPI AutoPay mandate setup takes less than 45 seconds. Parents only need their smartphone with their existing UPI app and their UPI PIN. No bank account details, IFSC codes, or physical forms are required.

Question 3

Is UPI AutoPay safe for school fee payments?

Accepted Answer

Yes, UPI AutoPay is extremely safe. It is built on the National Payments Corporation of India (NPCI) infrastructure under RBI guidelines. Every mandate has a strict maximum limit, and the parent retains full control. No unauthorized debits can occur.

Question 4

Is UPI AutoPay approved by the RBI?

Accepted Answer

Yes. UPI AutoPay is fully approved and regulated by the Reserve Bank of India (RBI) and operated by the National Payments Corporation of India (NPCI). It uses the official e-mandate framework designed specifically for recurring collections.

Question 5

Can parents cancel a UPI AutoPay mandate?

Accepted Answer

Yes, parents can cancel or revoke the UPI AutoPay mandate at any time directly through their UPI app (such as Google Pay or PhonePe) or by contacting the school administration. This ensures complete transparency and trust.

Question 6

How are account balance checks handled before a UPI AutoPay debit?

Accepted Answer

Before initiating a debit, the UPI system automatically checks for the availability of funds. If the account has insufficient balance, the debit fails and EduOpus immediately flags it, scheduling an automated retry within 3 to 7 days instead of incurring recurring penalty charges.

Question 7

What does the ₹10 pricing detail mean?

Accepted Answer

EduOpus pricing is a simple ₹10 per student per month. This means a school with 500 active students pays exactly ₹5,000 per month for the complete platform subscription. There are no module-wise add-on fees.

Question 8

What features are included in the ₹10 student subscription?

Accepted Answer

The ₹10 subscription includes all core features of the platform: fee management, real-time attendance, digital homework, parent portal, staff payroll, expense tracking, library management, multi-branch support, and live financial reporting.

Question 9

Is there a transaction fee for online collections?

Accepted Answer

No. EduOpus charges zero transaction fees on UPI AutoPay and digital collections. All payment processing costs are covered under the flat monthly subscription.

Question 10

Is there a setup fee or annual maintenance charge?

Accepted Answer

No. EduOpus has zero setup fees, zero onboarding charges, zero annual maintenance fees, and zero transaction fees. The only cost is the flat ₹10 per student per month subscription.

Question 11

What is the timeline for setting up EduOpus at a school?

Accepted Answer

A typical school implementation is completed in 2 to 4 weeks. This includes importing student lists, setting up complex fee structures, integrating payment gateways, and training administrative staff.

Question 12

How does the migration from Teachmint to EduOpus work?

Accepted Answer

Since Teachmint discontinued its fee management module, EduOpus offers a dedicated migration pathway. We export your historical student and fee data from Teachmint and import it directly into EduOpus, keeping all balances intact.

Question 13

Can we migrate our existing school records from Excel spreadsheets?

Accepted Answer

Yes. EduOpus supports seamless Excel migration. Schools can upload their student lists, parent details, and outstanding fee balances using a simple Excel template, and our team will validate and import the data.

Question 14

How secure is school data during and after migration?

Accepted Answer

Data security is our highest priority. All data is stored on highly secure, encrypted cloud servers with role-based access control. We comply with industry-standard data protection protocols to ensure parent and school data is never shared.

Question 15

Do you provide training for school staff?

Accepted Answer

Yes. We provide complete, hands-on digital training for teachers, accountants, and administrators. Our team conducts 30-minute interactive sessions and provides short video guides so your staff can operate the platform independently.

Question 16

Does EduOpus support multi-branch school management?

Accepted Answer

Yes. EduOpus features a multi-branch architecture. Trust owners or administrators can manage multiple campuses from a single dashboard, with separate databases for each school and consolidated reporting at the top.

Question 17

Can we manage staff payroll and salaries inside EduOpus?

Accepted Answer

Yes. EduOpus includes a complete staff directory and payroll module. You can configure salary structures, track increments or deductions, calculate monthly salaries, and generate professional salary slips automatically.

Question 18

Does the platform support school expense tracking?

Accepted Answer

Yes. You can log all school expenses by department (e.g., transport, maintenance, salaries) and category. This gives school management a complete real-time view of income vs expenses and simplifies auditing.

Question 19

How does the student attendance feature work?

Accepted Answer

Teachers mark daily attendance in less than a minute using the EduOpus mobile portal. The moment a student is marked absent, the system automatically sends a real-time notification to the parent's app.

Question 20

Are fee receipts generated and sent automatically?

Accepted Answer

Yes. As soon as a UPI AutoPay debit or manual payment is processed, EduOpus automatically generates a digital receipt and sends it to the parent. The school ledger is also updated instantly.

Question 21

How does the system handle bank fee reconciliation?

Accepted Answer

EduOpus automatically matches bank settlements with student ledgers. It accounts for transaction charges and updates the collection reports, reducing the accountant's month-end manual reconciliation to zero.

Question 22

Do parents get a mobile application to track everything?

Accepted Answer

Yes. Parents get access to a mobile-friendly parent portal web app (PWA) that can be added to their smartphone homescreen. They can view fee due dates, download receipts, mark leaves, and view homework.

Question 23

How are fee refunds managed in EduOpus?

Accepted Answer

If a school needs to issue a refund, administrators can log the refund entry directly in the student's ledger. The system balances the accounts and updates reports, maintaining an accurate audit trail.

Question 24

Does the parent portal allow partial payments?

Accepted Answer

Yes. Schools can configure whether parents are allowed to make partial payments for outstanding fees, or if they must pay the exact monthly instalment, giving schools total control over collection rules.

Question 25

Can we apply fee concessions or scholarships to students?

Accepted Answer

Yes. EduOpus supports student-specific concessions (sibling discounts, scholarships, staff child discounts, etc.). These concessions are applied directly to the student's fee structure and reflect in their invoice.

Question 26

Can the system handle route-wise transport fees?

Accepted Answer

Yes. You can define transport routes with different monthly fee rates and assign them to students. The system automatically includes the route-specific transport fee in the student's monthly auto-debit.

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